2012
Bachelor of Science in Tourism, Hotel and Travel Industry Management
Pamantasan ng Lungsod ng Maynila
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A professional with a decade of BPO experience and proven knowledge of conflict resolution, process simplification and good communication skills. I partner with different stakeholders to develop action plans that would make a seamless experience for the employees. Aiming to leverage my skills constantly and committed to the pursuit of excellence in the company I will work for.
As a Social Media Manager I develop and execute social media strategies in social media platforms. I Manage and grow our social media accounts, including creating and publishing content, monitoring and responding to comments and messages, and analyzing metrics. Make sure that we stay up-to-date with social media trends and best practices, and make recommendations for improvement. Lastly, track and report on social media metrics, such as engagement, reach, and conversion rates
As an Amazon virtual assistant, I will be responsible for providing administrative support for our Amazon business. This includes responding to customer inquiries, processing orders, managing inventory, updating product listings, generating reports, and providing general administrative support as needed. You will also be expected to stay up-to-date with Amazon policies and procedures to ensure compliance and maximize sales opportunities
My Skills and Competencies
Social Media Management
Data Entry
Amazon Virtual Assistant
Certificates
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My Experience and Education
2021
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2023
Alorica
(Employee Engagement Specialist)
• Partner and calibrate with Recruitment to ensure that new hire profiles are accurate, updated, and adhered to.
• Collects and Analyze Data through survey results and focus group discussions to know where the gaps in the processes that impacts the employee experience.
• Partner with Operations and Training Team to brainstorm solutions that will be implemented that resulted to a better employee experience
2015
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2021
Alorica
(Learning Specialist)
• Developed an onboarding curriculum timeline and materials for Team Leads that prepares them for their job.
• Review the cross-training curriculum, update and enhance the content of the presentation
• Assisted the training team and trained new hires in Jamaica when they launched their new line of business for UK account.
2014
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2015
Alorica
(Team Lead)
• We provide direction, instructions, and guidance to a group of individuals, who can also be known as a team, for the purpose of achieving a certain goal.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Analyzing market trends and choosing "winning" items that generate high sales