Hey I am Veina

Streamlining Your Success.

Hello, I'm Veina, your dedicated General Virtual Assistant, ready to make your life easier and more productive. Imagine having a friend who's knowledgeable, hardworking, and willing to go their way to assist you. Oh, look, that's me!

My journey as a General Virtual Assistant started way back when I was in high school. Although I didn't know what I was doing then, nor did I even think that it would somewhat benefit the career that I would take in the future. All I knew was that I enjoyed what I was doing and that I was very good at it. What skills am I talking about, if you might ask? Well, these are skills that would qualify one as an SEO Specialist, Social Media Manager, Data Entry Specialist, and, well, technically, a General Virtual Assistant!

Even so, I am deeply committed to continuous learning and improvement. My goal is to become more effective in assisting you by understanding your unique preferences and needs — to better tailor my services to your requirements.

Let's embark on this journey of learning and growth together, ensuring that I can always be your most helpful and reliable assistant.

Veina Therese Bacalla
Cebu City, Philippines
veinathereseb@gmail.com
Freelancer
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Advanced Skill Set

Demonstrating a wide range of skills to excel in various professional domains.
Content Writing
Social Media Management
Graphic Designing
Data Entry
Video Editing
Customer Service

Certificates

SEO Training Certificate
General Virtual Assistant Training

Proven Professional Expertise

Showcasing diverse work experiences to highlight a track record of success.
  • EXPERIENCE
  • EDUCATION
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Velez College: Bachelor of Science in Nursing

• Dean's Lister: Consistently achieved top academic performance, recognized on the Dean's List.
• Group activity leader: Successfully led team projects and activities, fostering collaboration.

2020
Saint Theresa's College

• Led the Red Cross Youth as President, organizing events and promoting community health initiatives.
• Active Student Body Association Officer, contributing to campus policies, events, and student welfare programs.
• A-lister, consistently maintaining top academic performance and achieving honors recognition.
• Participated in various extracurricular activities, enhancing leadership, teamwork, and diverse skill sets.

2023 - 2024
Patra Philippines LLC
(Process Associate 1)

• Verify insurance documents for accuracy.
• Issue certificates efficiently and accurately.
• Maintain records of issued certificates.
• Ensure compliance with policies and regulations.
• Communicate with clients for documentation.
• Resolve discrepancies promptly.
• Streamline processes with team collaboration.
• Guide clients on certificate requirements.
• Handle high volumes within deadlines.
• Stay updated on industry standards.

2023 - 2023
Amazon Operation Services Philippines Inc.
(Customer Service Associate)

• Respond to inquiries via phone, email, chat.
• Resolve order issues and package tracking.
• Assist with account management and login.
• Provide product, service, and delivery info.
• Record interactions and issues in CRM.
• Escalate unresolved issues to higher support.
• Track and update package delivery status.
• Handle high-volume interactions professionally.
• Follow policies for customer satisfaction.
• Collaborate to improve service processes.

2022 - 2023
Qualfon Philippines Inc. - Cebu
(Technical Support Representative)

• Provide tech support via phone, email, and chat.
• Diagnose hardware and software issues.
• Guide product installations and updates.
• Record customer interactions in CRM.
• Escalate complex issues to higher support.
• Conduct remote troubleshooting sessions.
• Assist with technical documentation.
• Stay updated on product features.
• Collaborate to improve user experience.
• Ensure high customer satisfaction.

2017 - 2022
Bacalla Integrative Medical and Wellness Center
(Junior Admin Assistant)

• Schedule patient appointments and manage calendar.
• Greet and check in patients at the front desk.
• Update and maintain patient records accurately.
• Sort and organize patient charts efficiently.
• Handle phone calls and direct inquiries.
• Assist with patient billing and insurance claims.
• Prepare exam rooms and necessary documents.
• Manage correspondence and administrative tasks.
• Ensure compliance with privacy regulations.
• Support doctors with administrative duties.

Comprehensive Service Solutions

Offering top-tier services tailored to meet all your professional needs.
Data Entry

Accurately input and update data into databases and systems, ensuring data integrity and efficiency.

SEO Content Writer

Create optimized, engaging content, conduct keyword research, and improve search rankings for better visibility.

Social Media Management

Develop strategies, create content, and manage social media campaigns to boost engagement.


Outstanding Portfolio

Discover a curated collection of standout projects and achievements.

Let's work together !

I am available for freelance projects.
Hire Me

Get in Touch
Reach out for inquiries, support, or to start a project today.

Address :
Cebu City,
Philippines
Email :
veinathereseb@gmail.com


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