2015
Bachelor of Science in Information Technology
Holy Name University
More Info About Me
I am a results-driven person with years of experience in a challenging BPO industry. I have an excellent track record of managing customers and clients in a calm and diplomatic manner, with a solid record of success in troubleshooting and resolving problems. A committed and flexible team member who consistently achieves key performance objectives.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Video Editor
Certificates
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My Experience and Education
2019
-
2023
Office Partners 360
(Email Support Representative)
Assist customers with queries related to their order status, products, shipping/payment details, and account issues via Emails and deal with multiple customers at the same time.
2017
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2018
Qualfon
(Subject Matter Expert)
Provide nesting support for new agents in customer service script recitation, conflict resolution, troubleshooting steps, flowcharts, and data entry practices. Operate in tandem with Team Leads and Operations Leadership to create a culture of team efficiency and drive agent productivity.
2015
-
2017
Qualfon
(Customer Service Representative)
Handle calls by giving detailed, personalized, friendly & polite service to ensure customer satisfaction. Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues, and/or providing direction as may be required.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designing
Marketing Banners Certificates Logos Thumbnails
Video Editing
Short Forms Reels