2013
Tourism Hotel and Restaurant Management
Universidad De Zamboanga
More Info About Me
I am a highly organized and detail-oriented individual with a strong commitment to excellence. My passion for precision and efficiency drives me to ensure that every project is executed with the utmost care and attention. I take pride in delivering polished, high-quality results, and I thrive in environments where attention to detail and organization are key. Whether managing multiple tasks or ensuring a seamless process, I consistently strive for perfection in everything I do.
My Skills and Competencies
Social Media Management
Data Entry
Real Estate Virtual Assistant
Appointment Setter
Travel Planning
Zendesk
Certificates
×
![]()
My Experience and Education
2022
-
2025
Enshored / TravelPerk
(Business Travel consultant)
- Managed corporate travel bookings, including flights, hotels, trains, buses, and ferries, ensuring efficient solutions that met client needs.
- Delivered personalized travel options while adhering to company policies and budget constraints.
- Addressed travel disruptions swiftly, providing prompt and effective customer support.
- Reviewed travel data to identify cost-saving opportunities and enhance travel planning efficiency.
- Fostered strong client relationships, enhancing satisfaction and encouraging repeat business. Logged all interactions, details, and requests in our CRM tool, Zendesk.
- Handled client inquiries, reservations, modifications, and ticket/invoice issuance through chat, email, and phone.
2018
-
2021
Teleperformance/Egencia Corporate, Expedia Groups
(Corporate Travel Consultant)
- Coordinated business travel arrangements for corporate clients, including flights, hotels, and transportation, through chats, emails, and phone communication.
- Ensured adherence to company travel policies while maximizing cost efficiency.
- Offered expert travel advice and support, resolving issues such as delays and cancellations.
- Analyzed travel data to suggest cost-saving measures and streamline travel processes.
- Delivered outstanding customer service, boosting client satisfaction and fostering repeat business.
- Documented all relevant information and details into CRM tools for efficient record-keeping.
2016
-
2018
Teleperformance
(Customer Service Representative / Travel Agent)
- Tier 1 Support – Handles customer calls and inquiries, including account inquiries,
complaints, and general support requests.
- Tier 1.5 (ASC) – Assists customers with calls regarding Airline Schedule Changes,
including delayed, canceled, and rescheduled flights.
- Tier 2 Support – Provides more in-depth technical support than Tier 1, with
technicians who possess greater experience and expertise in using the Global
Distribution System (GDS) and the product or service.
- Quality Check Analyst - Responsible for reviewing processed PNRs (Passenger
Name Records) to prevent Agency Debit Memos (ADMs) before ticket reissue.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Appointment Setter
Offer professional appointment setting services to help businesses streamline their scheduling process. I handle inbound
Travel Planning
Organizing and coordinating all aspects of a trip, including booking transportation, accommodations, creating itinerarie