2014
Bachelor of Secondary Education major in English
Eastern Mindoro College
More Info About Me
I am a hardworking and self-motivated assistant. I am organized and make sure that I finished my work on or before the time due . I am proficient in communication skills which I gained in my 3 years of BPO Experience. I am also very patient and creative.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
Eperformax - Paypal
(Customer Service Representative)
• Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately
• Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities
• Provide consistent feedback regarding overall customer satisfaction, tools and processes
2014
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2017
Eastern Mindoro College
(Private School Teacher)
-Preparing lesson plans and educating students at all levels. Their duties include assigning homework, grading tests, and documenting progress.
-instruct in a variety of subjects and reach students with engaging lesson plans.
2018
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2019
SLK Global Phils. - Fifth Third Bank
(Collections Representative)
• Pursues communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to resolve delinquency.
• Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc., exist to reduce the loss to Fifth Third (loan modifications, Deferments/Re-ages etc.).
• Identify, evaluate, and resolve reasons for delinquency.
• Record all collection efforts via the collection system ensuring that all accounts are noted accurately.
2017
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2018
Convergys - AT&T Sales and Mobility
(Customer Sales And Support Representative)
• Provide inbound customer service including basic trouble shooting and bill review for AT&T customers.
• Capitalize on all opportunities to expand AT&T services.
• Consistently provide a great customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.