Bachelor of Science in Tourism
PATTS College of Aeronautics
I’m a full-time mom with two kids and a fur mom of 3 dogs. My husband is an OFW, he works as an Aircraft Mechanic in Qatar. I’m currently working part-time as an ESL Teacher in 51Talk for more than a year. Before becoming an ESL teacher, I was an online seller and I also worked in a BPO company for 5 years.
PATTS College of Aeronautics
Teach Chinese learners English in fun online video lessons and at the end of the lesson, I evaluate the learner’s performance based on set guidelines.
Teach Japanese learners English in fun online video lessons and at the end of the lesson, I evaluate the learner’s performance based on set guidelines.
• Provide step-by-step solutions to resolved users' technical issues over the phone.
• Gather customer information and determine the customer’s issue by analysing the symptoms and figuring out the underlying problem.
• Assist users in resolving username and password problems, uninstalling/reinstalling basic software applications, and navigating around application menus.
• Assist users in gaining access/permission to specific applications and shared drives.
• Provide appropriate answers and responses in a polite and friendly manner.
• Take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem via Remote Desktop connections with the user’s permission.
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