2021-2024
Master of Arts in Education Major in Social Studies
National Teachers College
More Info About Me
With over 12 years of seasoned expertise in the BPO industry, I've consistently delivered exceptional customer service and adeptly solved complex challenges. Recognized as a regular recipient of the Best Customer Interaction award, I bring a track record of excellence to every interaction.
In addition to my customer-centric background, I contribute to training, process improvement, and transition initiatives. As a dedicated secondary school teacher, I've seamlessly transitioned into the education field, bringing with me nearly 4 years of experience in different learning methodologies.
Furthermore, I excel as an SEO Specialist and Social Media Manager, utilizing my strategic skills to achieve significant outcomes. I also lend my skills as a ghostwriter, crafting compelling content and designing assessments for online courses.
Combining diverse experiences across industries, I offer a unique blend of expertise, adaptability, and dedication, positioned to add significant value to your projects.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2024
Department of Education in Antipolo City
(SHS teacher)
Develop and enforce classroom rules and administrative policies.
Work with individual students to challenge them and to improve their abilities.
Plan lessons and instruct students.
Assess students’ abilities, strengths, and weaknesses.
Grade students’ assignments and exams.
Communicate with parents about students’ progress.
2016
-
2018
Hinduja Global Solutions
(Technical Support Representative |Email Support |Admin Support)
Pre-sales and post-sales problem resolution for a renowned audio system company.
Conduct technical troubleshooting, product assessments, and recommend service
options.
Provide email support for administrative tasks such as order processing and warranty
claims.
Assist customers in making informed purchasing decisions through product
demonstrations and technical guidance.
Resolve technical issues efficiently by diagnosing root causes and implementing
effective solutions.
Evaluate product performance and provide feedback to the development team for
improvements.
Offer expert recommendations on service options, including repair, replacement, or
warranty services.
Prioritize customer satisfaction through empathetic and prompt support interactions.
Stay updated on industry trends and technical advancements to continuously enhance
knowledge and skills.
2012
-
2015
Northstar Solutions Inc.
(Sales Verifier | Admin Support)
Sales Verification:
Ensure compliance of door-to-door and outbound sales with client standards.
Verify customer information and agreement to terms for energy subscriptions.
Collaborate with sales teams to address discrepancies and uphold company integrity.
Admin Support:
Verify accuracy of customer information and subscription details.
Confirm customer consent and agreement to terms before finalizing subscriptions.
Maintain organized records and assist in resolving administrative issues efficiently.
Provide timely assistance to customers and streamline administrative processes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Lead Generation
Identify and attract potential customers for businesses.
Administrative Assistance
I assist clients in organizing documents, reports, and data, as well as handling various ad hoc tasks.
Customer Service
I ensure customer satisfaction by addressing inquiries, resolving issues, and providing product or service information.