2014
Bachelor of Science in Hospitality Management
Aquinas University of Legazpi
More Info About Me
A clear goal and persistent consistency are essential for progress, in my opinion. I enjoy dedicating myself wholly to delivering outputs and executing tasks proficiently.
I have worked in the BPO industry for more than 2 years and it helped in evolving my outlook on various factors. Changing careers was a tough decision, but I'm excited to work as a social media manager and an independent Virtual Assistant as it aligns with my passion. I'm a detail-oriented individual who aims at producing high-quality output in every task that comes my way. In addition, I possess a proactive mentality that helps me identify opportunities for business improvements and recommend innovative solutions.
I place utmost importance on integrity, honesty, and responsibility, values that I hold dear not only in my role as a Virtual Assistant but also in my personal life.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
June 19, 2023
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May 17, 2024
Sweet Kiss Custom Cakes
(Sales Associate)
-As a cake consultant, one of the primary responsibilities is to understand the client's preferences, dietary restrictions, budget, and overall vision for the cake. I also provide design suggestions and recommendations to ensure the cake aligns with the client's theme or occasion.
-I also arrange cake tasting at our commissary for clients to showcase the different flavors, fillings, and frosting options available.
-I'm also responsible on taking accurate orders, ensuring all details are documented correctly, and coordinating with the production team and dispatch team to ensure timely delivery.
-Responsible on making sales report once the client placed an order.
2017
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2020
Sutherland Global Services
(Customer Service Representative / Virtual Trainer and Subject Matter Expert (SME)S)
- Responsible for keeping customers trust and provide excellent customer service by answering queries in a timely manner. Treat every customer as a friend in a professional manner and reduce their effort and give accurate solution for their concerns.
- Responsible for giving all the information needed by the new hire and make sure they are ready before entering the production floor. Make sure that they learn and know the dos and don’ts of the account for them to help the customers accurately. Answers their questions regarding the account’s product.
- Responsible for answering and helping agents with the concerns of the customer that they are not familiar with. Helps agents with concessions that they were unable to process.
2014
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2015
Red1 Driving School - Mandaluyong City
(Registrar)
- Responsible for answering inquiries of students and giving them the schedule for their driving lessons. Kept the files properly in filed. Do a daily and monthly reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.