2022
Bachelor of Secondary Education Major in English
ICCT COLLEGES MAIN CAMPUS
More Info About Me
Bachelor of Secondary Education graduate, working in a bpo company as CSR and an ESL TUTOR to Koreans and Japanese students.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
ESL
Certificates
My Experience and Education
2021
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2022
Probe Group Ph
(Customer Support Executive)
• Taking inbound calls and doing outbound calls
• Track, update, process refund and replace customers order.
• Assisting thru live chat and email support to customers.
• Maintain and provide exceptional customer service to the customers
• Provide the proper resolution to the customer’s concern.
2019
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2022
ESL TUTOR
(FREELANCE ESL TUTOR)
• Organize and execute lessons online.
• Track and record students learning progress.
• Develop students macro skills such as reading, writing, speaking and listening through applying positive reinforcement strategies.
• Offer useful feedback for students improvement.
2016
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2018
VCustomer Philippines
(CALL CENTER CUSTOMER SERVICE REPRESENTATIVE)
• Handled TARGET and FINGERHUT(online retail account)
• Taking inbound calls
• Taking, processing and tracking orders.
• Process payment, refund and exchange.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assist and educate customers on promotions and upsell products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.