2008
Bachelor of Science in Computer Science
Our Lady of Fatima University
More Info About Me
I’ve been immersed in the IT world since 2008, starting my journey in helpdesk support. Over the years, I’ve developed a strong foundation in technology and problem-solving.
Recently, I’ve become passionate about SEO and GVA. While I may be new to this field, I’m eager to learn and apply my skills to help businesses succeed online.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
Present
Server Consultancy Ltd
(Technical Support)
Experienced Technical Support professional with a focus on troubleshooting hardware and software issues through remote assistance. Proficient in Microsoft 365 Administration at an intermediate level, offering effective solutions to technical challenges.
2016
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2020
CGI Philippines
(IT Helpdesk)
As an IT Helpdesk in Office 365, I provide first-line technical support to our clients. I am responsible for troubleshooting common issues and creating and maintaining knowledge-based articles. I was appointed point of contact for a new client, ensuring seamless adoption and support of Office 365 services and coordinating with the third-line support team to resolve complex problems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.