2022
Bachelor of Secondary Education Major in English
University of Southeastern Philippines
More Info About Me
A 25 year-old, Licensed Professional and General Virtual Assistant. With experience as a Customer Service Representative and Administrative Assistant. Providing servicess such as property researching, editing (Photo, Video, and Document), and email management. I also have expertise in content writing and graphic designing.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Zima Dental
(Customer Service Representative)
As a Customer Service Representative at Zima Dental, I efficiently handle customer inquiries, including order edits, refunds, replacements, and product-related questions. I utilize Shopify to manage and update orders, apply discounts, and process cashbacks, ensuring seamless and efficient service. My role is focused on providing prompt, accurate, and professional support, maintaining a strong understanding of product offerings and company policies to resolve issues and deliver a positive customer experience.
2024
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2024
Cakes
(Customer Service Representative)
As a Customer Service Representative at Cakes, I handle customer inquiries related to refunds, replacements, and product questions about nipple pasties. I also manage Shopify to process refunds and edit orders, ensuring quick and accurate service to maintain customer satisfaction.
2023
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2024
Atlantic Living
(Virtual Assistant)
At Atlantic Living, I conducted extensive research and data entry for real estate properties located across various counties in Florida, USA. I have researched 400 properties and encoded the data into Salesforce. Additionally, I contributed to editing Letters of Intent (LOI), ensuring accuracy and attention to detail in all documentation.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.