2012
Business Administration major in Human Resource Management
HOLY CROSS OF DAVAO COLLEGE, INC.
More Info About Me
I'm Vanessa. I have a background in customer service, HR & Admin, marketing, and virtual assistance; I consider myself an enthusiastic learner. Learning new things is something that always excites me. With all these experiences I have had in different companies, I honed myself and continuously learned to be excellent in customer service, marketing, HR & and admin. I aim to learn more about remote work and improve my skills. By expanding my knowledge & expertise, I can be more helpful to my future clients and those who want to grow their businesses by doing my best with the tasks given/entrusted to me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
SKYBEST LOGISTICS CORPORATION
(Senior Customer Service Officer)
Attends customers' inquiries & concerns via phone calls, email & text messages.
Performs telemarketing with our based & target clients.
Prepare costing for the rates proposal.
Placing and tracking the client’s inbound or outbound booking shipment/s from the shipping line.
Prepare various weekly and monthly reports for the target accounts and revenue.
2018
-
2021
TOYOTA MATINA DAVAO
(HR & Admin Clerk)
Update the daily attendance monitoring.
Attend to employees’ administrative concerns.
Facilitate and encode the approved filed request for leave of absence.
Prepares tardiness and absence memos for every employee who has had administrative violations.
Prepares a summary of the leaves report every 10th and 25th of the payroll cut-off.
Facilitates monthly meetings with our canteen concessionaires.
Updating and safekeeping the 201 folders.
Conducts initial interviews with all applicants who passed the employment examination;
Assist in scheduling the final interview with our General Manager;
Facilitates brief orientations of our basic company policies to all newly hired employees prior to deployment.
2021
-
2022
Ready Staffer
(Virtual Assistant – Customer Care Specialist Staffer)
Attend incoming and outbound calls.
Attend client inquiries or set an appointment schedule and then update this to our email calendar accordingly.
Facilitates internet research on market trends and then prepares sample graphic design for social media posting.
Performs administrative tasks with accuracy.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.