2011
Bachelor of Science in Hotel & Restaurant Management
ABE College
More Info About Me
N/a
My Skills and Competencies
Social Media Management
FB Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Aperture Inc.
(General VA |CSR| SocMed Moderator)
-Provided exceptional customer service through various channels, including phone, email, and chat support.
-Managed order processing, modification, and complaint handling, resulting in a significant reduction in customer complaints and order processing time.
-Proactively ensured timely and accurate order processing and delivery by closely following up with customers, minimizing logistical challenges, and ensuring customer satisfaction.
-Moderated 15 Facebook pages, ensuring timely and professional responses to customer inquiries and improving brand reputation on social media.
2020
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2022
IBEX Global Corp.
(Compliance Analyst)
-Conducted audits and monitored system activity to detect and prevent fraud and manipulation, resulting in a reduction in fraudulent activity.
-Collaborated with system engineers and IT professionals to develop and implement software to detect employee survey manipulation, time fraud, and inappropriate website or software access during work hours using company PCs, improving data accuracy and integrity.
2016
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2020
IBEX Global Corp.
(Quality Assurance Analyst)
-Analyzed data and prepared reports to identify key performance indicators (KPIs), outliers, and areas for process improvement.
-Monitored agent transactions and provided direct feedback to improve the customer experience, resulting in increased customer satisfaction scores.
-Recognized as VIP 2018 for outstanding contributions to quality assurance, including being a top overall QA performer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.