2001
Bachelor of Science in Hotel and Restaurant Management
University Rizal System
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Ifive (Outbound )
(Customer Service Representative)
• Calling the Facility (Hospital, Clinic or Centralize Medical Recal Record) if they receive the request that is being sent.
• Calling the Facility (Hospital, Clinic or Centralize Medical Recal Record) to follow up on the request that is sent.
• Asking when did they received the request, asking the reference number, asking the processing time if they require prepayment and if they can upload to the portal or the easiest way to send the records.
2017
-
2018
Cognizant (BPO-Outbound /Inbound-Retail )
(Customer Service Representative)
• Greet customers warmly and ascertain the problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Handle product recalls.
• Process credit, return item, and price adjustment
• Locate the orders.
• Compile reports on overall customer satisfaction.
2017
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2017
Transworld System Incorporated
(Account Representative)
• Call customers using the telephone.
• Attempt to collect payment.
• Follow federal and state laws dealing with debt collection.
• Collect payments on the total amount due or past due bills.
• Set up repayment plans
• Record new commitment to repay debt.
• Ensure all customer information is correct, including phone numbers and addresses.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.