Bachelor of Science in Hotel and Restaurant Management Major in Leisure, Amusement and Gaming Operations.
Our Lady of Fatima University
Certification in International Hospitality Leadership & Professional Development
American Hospitality Academy
I worked as a customer service supervisor, social media manager and invoice data entry bookkeeper in one of the biggest water & theme parks in United States, Mt. Olympus Resorts. I was given so much trust to do multiple jobs. I'm handling company’s social media accounts, manages a team of assigned customer service representatives and doing invoice data entry for third party bookings every week.
Our Lady of Fatima University
American Hospitality Academy
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies.
• Handling company's social media accounts and running organic & paid Ads.
• Strategizing and monitoring the daily activities of company's social media accounts.
• Making a weekly/monthly planner for social media posting, ads, boost, etc.
• To provide prompt services that are of highest quality.
• To collect the payment and to ensure that it is correct, check whether all the guest charges have been posted and that the computed bills are accurate
• To possess good knowledge of the location of various rooms, their rates and amenities, and the strategies that need to be followed while selling them
• To ensure that all the check in procedures, safety measures are being followed and to adhere by all the related work rules.
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