2015
Bachelor of Science in Business Administration
Notre Dame University
More Info About Me
I am a responsible and reliable individual. I always make sure that tasks are completed in a timely manner. I work well in a team but also on my own as I like to set myself goals which I will achieve. I am flexible regarding working hours and am able to work a range of shifts.
My Skills and Competencies
Project Management
Branding
Photo Editing
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2019
-
2022
Compass Experience Labs
(Email and Chat Support)
*Assist customers with their inquiries through email and chat.
*Track orders and reship missing and damaged parcels.
*Create return labels and process refunds.
*The primary tool we used are Zendesk, Shopify, and Shipstation.
2016
-
2019
Onerent Philippines Inc.
(Maintenance Coordinator)
*Provide support for tenants and landlords via email, text, and call.
* Troubleshoot and analyze the issues reported by the tenants.
*Create work orders and assign them to the appropriate vendor.
* Coordinate a schedule with the vendor and tenant.
2015
-
2016
VXI GLOBAL HOLDING
(Technical Support (ATT))
Assist customers with their phone/internet concerns and billing inquiries.
2014
-
2015
Survey Sampling International
(Market Research Interviewer)
Do outbound calls to conduct interviews with US residents regarding current events, like politics, the environment, and the economy.
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Ecommerce Chat and Email Support
Assist customers in tracking their orders and process returns/exchanges through Chat and Email using Zendesk
Maintenance Coordinator
Gather estimates from vendors, create work orders and communicate with tenants regarding the maintenance work.