2014
Business Administration
Western Institute of Technology
More Info About Me
I am an experienced professional with a strong customer service and technical support background, currently working as a Frontline Representative. I handle customer inquiries, manage subscriptions, provide technical support, and resolve complex issues while maintaining accurate records and processing transactions. Previously, I was a B2B Outbound Representative at Telus International, where I effectively promoted products through client outreach. My earlier technical support role honed my troubleshooting skills and focus on customer satisfaction. I am now excited to transition into content writing. With excellent communication skills, attention to detail, and the ability to produce clear, engaging content under tight deadlines, I am open to part-time or gig opportunities in these fields.
My Skills and Competencies
Customer Service
Chat Support
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Xtendops
(Frontline Support of Conde Nast Publications)
Handle customer inquiries and complaints
Manage subscription services
Provide technical support
Process orders and transactions
Resolve complex issues
Maintain accurate records
Stay informed about products and services
2024
-
2024
Telus International
(Part-time Outbound B2B Representative)
Conduct outbound outreach to B2B clients, promoting
Wayfair products.
Utilize strong communication skills to drive sales growth
and customer enrollment.
2021
-
2023
Transcom Worldwide
(Technical Support)
-Providing superb customer service experience to customers.
-Resolving customers' technical issues.
-Handles internet, cable, home phone, and email technical issue.
-Aim to discover customers' needs or lifestyles to tailor fit our products and services.
My Services
Content Writer
I craft engaging content that captures attention and communicates effectively using diverse methods and tools.
Chat and Email Support
Respond quickly, provide clear solutions, manage requests, and keep customers informed for high CSAT.