2006
Bachelor of Technology Education major in General Stream
University of Southeastern Philippines
More Info About Me
My name is Eric, and I’m a professional skilled in task management with a focus on professionalism, resourcefulness, and adaptability. I’m self-motivated and dependable, with a strong ability to learn quickly and take initiative. I possess advanced computer skills in MS Office and Google Workspace, along with proficiency in Canva for graphic design, Descript for video editing, and Meta for work management.
As a dedicated and efficient professional, I am committed to ongoing learning and skill enhancement. I am currently looking for online career opportunities where my expertise can significantly support a company's objectives and goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
MAY 14, 2025
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PRESENT
IMAGE DAVAO MOBILITY CORPORATION (BYD DAVAO)
(SERVICE MANAGER)
Job Responsibilities:
1. Service Operations Oversight
Manage daily operations of the service department to ensure efficiency and high-quality service delivery.
Oversee scheduling, workflow management, and timely completion of service jobs.
Ensure compliance with company policies, safety standards, and manufacturer guidelines.
2. Customer Service Excellence
Ensure a high level of customer satisfaction by addressing customer inquiries and resolving complaints promptly.
Monitor customer feedback and take corrective action to improve service quality.
Build long-term relationships with clients through consistent follow-up and support.
3. Team Leadership and Development
Supervise and guide service staff including technicians, service advisors, and support personnel.
Provide ongoing training and performance evaluations.
Motivate the team to meet and exceed service goals and KPIs.
4. Quality Assurance
Monitor and ensure quality control on all service work performed.
Conduct inspections and implement corrective actions when necessary.
Maintain service records and documentation in compliance with industry standards.
5. Inventory and Tools Management
Oversee the availability and proper use of tools, equipment, and spare parts.
Coordinate with the parts department to ensure timely procurement and inventory accuracy.
6. Financial Management
Prepare and manage service department budgets.
Monitor service revenue, cost control, and profitability.
Identify opportunities to improve financial performance through process optimization.
7. Warranty and Claims Handling
Manage and process warranty claims with manufacturers or vendors.
Ensure accurate documentation and timely submission of all warranty-related paperwork.
8. Reporting and Metrics
Track and analyze service performance data (e.g., service lead times, customer satisfaction scores, repeat visits).
Prepare regular reports for senior management with insights and improvement recommendations.
9. Cross-Departmental Coordination
Collaborate with sales, parts, and customer service teams to ensure integrated service delivery.
Provide technical support and feedback to the sales and product development teams.
2023
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2024
Image Cars Inc. (SUBARU DAVAO)
(Automotive Insurance Coordinator (Body Repair and Paint))
An Automotive Insurance Coordinator in Body and Paint is responsible for managing
and coordinating insurance claims related to vehicle repairs, particularly in the bodywork and paint
departments.
1. *Claims Processing:* Handling the paperwork and documentation necessary for insurance claims,
ensuring all details are accurate and submitted on time.
2. *Customer Liaison:* Acting as the point of contact between the customer, the repair shop, and the
insurance company, providing updates and managing expectations.
3. *Estimate Preparation:* Working with the body and paint technicians to prepare repair estimates,
ensuring they meet the insurance company's requirements.
4. *Negotiation:* Negotiating with insurance adjusters to cover the repair costs
appropriately.
5. *Scheduling Repairs:* Coordinating with the body shop and paint department to schedule repairs
once the insurance claim is approved.
6. *Compliance:* Ensuring all repairs and processes comply with insurance regulations and guidelines.
7. *Quality Control:* Verifying that the repairs are completed to the necessary standards before the
the vehicle is returned to the customer.
This role is crucial in ensuring that the repair process is smooth, efficient, and transparent for all parties
involved.
2016
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2023
Hyundai Southern Mindanao Inc. (Hyundai Davao)
(Senior Service Advisor (Supervisor))
The Automotive Service Advisor is responsible for managing the service process from
the initial customer contact through to the completion of the service. This includes greeting customers,
understanding their needs, coordinating vehicle inspections and repairs, providing estimates, and
ensuring customer satisfaction.
**1. Greetings and Welcome:
Objective: Create a positive first impression and establish a connection with the customer.
Action: Greet the customer warmly as they arrive. Listen attentively to their concerns or needs regarding their vehicle.
**2. Vehicle Inspection:
Objective: Identify and document the condition of the vehicle to ensure accurate service.
Action: Conduct a thorough visual inspection of the vehicle, noting any existing damage or issues. This may include checking the exterior, interior, and under the hood.
**3. Customer Consultation:
Objective: Understand the customer’s needs and provide recommendations based on their vehicle’s condition.
Action: Discuss the issues the customer has reported, explain any findings from the vehicle inspection, and recommend necessary repairs or maintenance. Provide a clear estimate for the cost of services.
**4. Service Execution:
Objective: Perform the requested services or repairs efficiently and accurately.
Action: Ensure the service team or technicians carry out the work according to Hyundai’s standards and guidelines. Monitor the progress and quality of the service being performed.
**5. Quality Check:
Objective: Verify that the service or repair has been completed to the highest standards and address any remaining issues.
Action: Conduct a final quality check to ensure all work has been performed correctly and that the vehicle is in optimal condition. Address any additional concerns the customer might have.
**6. Customer Follow-Up:
Objective: Ensure customer satisfaction and maintain a positive relationship.
Action: Review the completed service with the customer, provide a detailed invoice, and explain any further recommendations or maintenance tips. Follow up with the customer after the service to confirm satisfaction and address any lingering issues.
2008
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2014
Narding Pawnshop Inc.
(Jewelry Appraiser (Branch Manager))
Jewelry Appraisal: Conduct detailed inspections and appraisals of various jewelry items, including
diamonds, gemstones, precious metals, and watches. Determine the quality, authenticity, and value of
jewelry based on industry standards and market trends. Maintain up-to-date knowledge of market
values, trends, and industry practices. Prepare and present detailed appraisal reports for customers and
the branch.
Branch Management: Oversee the daily operations of the pawnshop branch, ensuring compliance with
company policies and procedures. Manage and train staff, providing guidance on customer service,
product knowledge, and compliance with regulations. Develop and implement strategies to increase
sales, customer retention, and profitability. Monitor inventory levels, manage stock, and ensure accurate
record-keeping. Handle customer inquiries, complaints, and disputes in a professional manner. Prepare
financial reports, including sales forecasts, budgets, and performance analyses.
Customer Service: Build and maintain strong relationships with customers, providing exceptional service
and ensuring customer satisfaction. Educate customers on the appraisal process, pawnshop policies, and
available services. Ensure the branch maintains a positive and welcoming atmosphere for all customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.