2016
Information Communication Technology
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More Info About Me
As your Executive Virtual Assistant, I can assist you with a wide range of tasks, including managing your schedule, booking appointments, handling emails, and even conducting research on your behalf. Additionally, as a Customer Service Representative, I can help you with any questions or concerns you may have, and provide you with the support you need to ensure a smooth and seamless experience with our products and services. By fulfilling both roles, I can provide you with comprehensive support and assistance, ensuring that all of your needs are met and you receive the best possible service. Has experience in Social Media Management while handling small business online. In short, I am here to make your life easier by providing you with the assistance you need, when you need it. Whether you need help with a simple task or have a complex issue that requires expert assistance, I am here to help.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
FATshionista PH - Plus Size Clothing (40k Followers)
(Social Media Manager (https://www.facebook.com/fatshionistaPH))
• Manage and monitor the company's social media accounts specifically facebook account, including daily interaction with followers, responding to comments and messages, and managing customer inquiries.
• Develop and schedule visual content for regular weekly posts to increase market engagement and enhance visibility.
• Stay up-to-date with industry trends and developments and adjust strategies accordingly.
• Analyze performance metrics, track social media trends and provide regular reports on campaign performance, and use data to make data-driven decisions.
2021
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2023
Data Service, Boldr Philippines
(Senior Data Support Associate)
• Carry out the tasks designated by the Client and/or Management while ensuring that the specified productivity and quality objectives are achieve.
• Identify process improvement opportunities as they arise.
• You will work closely with cross-functional teams to ensure that data is being used effectively to support business objectives.
• Maintain accurate customer records and document interactions in the company’s CRM system.
2020
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2021
Financial Account, Paypal Philippines Incorporated
(Customer Service Support ( Email and Chat Support))
• Respond to customer emails and chats promptly and professionally.
• Provide accurate information to customers regarding products, services, and policies.
• Ensure customer satisfaction by meeting or exceeding customer expectations.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
2012
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2019
SiriusXM Account, Alorica Philippines
(Customer Service Representative (Retention and Sales Department))
• Respond to customer inquiries via phone in a timely and professional manner
• Address customer complaints and concerns, finding solutions that meet their needs and retain their business.
• Upsell and cross-sell additional products or services to existing customers to increase revenue.
• Meet and exceed sales goals and retention targets set by the company.
2022
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2023
We.Whiten Texas
(Social Media Marketer)
• Data management: Managing and organizing lead data using customer relationship management (CRM) tools or lead management systems to track and analyze lead interactions and progress.
• Lead capture and nurturing: Implementing lead capture mechanisms on websites and landing pages, utilizing lead capture forms, call-to-action buttons, and lead magnets. Nurturing leads through targeted email campaigns, personalized messaging, and relevant content to move them through the sales funnel.
• Collaboration with sales teams: Working closely with the sales team to understand their needs, align lead generation efforts with sales objectives, and provide them with qualified leads for conversion.
• Continuous improvement: Testing and optimizing lead generation campaigns through A/B testing, analyzing data, and implementing improvements based on insights and feedback.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.