2010
Bachelor of Science in Nursing
Jose Rizal University
About Me
I'm passionate and professional about assisting organizations and developing effective marketing strategies. I work with business start-ups to help increase brand awareness and make sure their profile stands out on social media by developing their brand. With my years of experience, I can help you connect with your current and future customers.
I can represent your brand professionally and with fun on different social media platforms, generate leads and transform them into sales, and utilize everything you have!
My Skills and Competencies
Social Media Manager
Virtual Assistant
Content Creator
Data Entry
Influencer Marketing
Brand Recognition/Awareness
Certificates
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My Experience and Education
November 2021
-
2022
JANET’S PASALUBONG AT PRUTAS STORE
(SOCIAL MEDIA MANAGER)
• Promote Product/Service Awareness
• Promote Product/Service Benefits
• Promote the business by doing Organic Strategy
• Strategize and produce content and right caption
• Customer Engagement (answering the customers inquiries in business messenger)
• Product Promotional/Holiday/Seasonal Content
• Monthly Calendar Content
• Gathers Testimonial/Feedbacks Customer
• Basic Photo Editing Using Canva
• Monthly Sales report
June 2020
-
Feb 2022
KERI FOOD DELIVERY, INC
((SOCIAL MEDIA MARKETING BRAND PROMOTER))
• Promote Product/Service Awareness
• Promote Product/Service Benefits
• Searching and Joining FB Groups communities to promote the company
• Promote the company by doing Organic Strategy
• Customer Engagement
• Assist the customer how to book a delivery rider from our company
• Weekly report of customer feedback
September 2020
-
December 2020
ALA CARTE RESTAURANT AND FOOD TO GO
(SOCIAL MEDIA ASSISTANT MANAGER & MARKETING)
• Managing the Facebook Business Profile Page
• Promote Product/Service Awareness
• Promote the business by doing Organic Strategy in FB Community groups
• Holiday/Seasonal/Promotional Content
• Monthly Calendar Content
• Gathers weekly feedbacks from the customer
• Handling and caters customers orders and request
• Follow-up and do the listing for suppliers
• Daily encoding and arrange all the customers orders in Slacks Team
• Monthly report for sales
May 2016
-
November 2016
DUBAI INTERNATIONAL AIRPORT
(CUSTOMER SERVICE OFFICER)
• Greet and provide outstanding service to all passengers in a friendly,courteous and professional manner
• Answering inquiries to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger
boarding, and baggage service
• Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy
• Identify opportunities to improve customer experience and increase satisfaction
December 2012
-
December 2015
PHILIPPINE AIR FORCE
(MIITARY FLIGHT ATTENDANT)
• Most responsible for the President of the Republic of the Philippines and other passengers safety during flight.
• Serve meals and refreshments, most priority all the needs of the president
• Carry out pre-flight duties, including checking the safety equipment and doing security checks
• Make announcements on behalf of the pilot and answer questions during the flight
• Reassure passengers and ensure they follow safety procedures correctly in emergency situations
• Give first aid where necessary
• Ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead lockers
• Complete paperwork, including writing a flight report.
May 2011
-
Febuary 2012
STERLING GLOBAL CALL CENTER
(FRONTLINER RECEPTIONIST)
• Responsible for greeting visitors and delivering exceptional customer service assistance
• Entails answering calls and fielding them accordingly
• Addressing visitor questions and needs, and providing an overall welcoming
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
My Services
WHAT
Social Media Management/ Social Media Marketing/ Content Creation and Curation/ Content Calendar
DO
Basic Photo and Video Editing Using Canva/ Copy writing and Hashtag Research/ Brand Recognition and Awareness
I OFFER?
Social Media User Engagement (Organic and Paid Strategy) Customer Service Email and Chat Support
Testimonials
Keri Delivery Inc
Ms. Trixy Villegas-Cruz worked as a Marketing Brand Promoter consultant for Keri delivery, Inc. Trixy has the right attitude, has demonstrated excellent abilities to understand direction and instructions, initiates inquiries and suggestions, and consistently follows through on actions. And has been a major contributor to the growth of our Facebook page.
-Francis Flores-
Marketing & Sales Director