Bachelor of Science in Business Administration major in Financial Management
University of San Jose-Recoletos
Humanities and Social Sciences
University of Cebu
A motivated and detail-oriented Business Administration student majoring in Financial Management. With knowledge of management and a passion for providing exceptional customer service, I am excited to leverage my skills and experiences as a Virtual Assistant.
During my time as a customer service representative in a BPO company, I developed excellent communication skills and the ability to handle a high volume of customer interactions effectively. I showcased my adaptability and problem-solving abilities by resolving customer inquiries, managing billing processes, and promoting sales opportunities. I have also had the privilege of working as a tour guide, where I developed excellent interpersonal skills and built connections with people from diverse backgrounds. This role allowed me to showcase my enthusiasm while ensuring memorable experiences for visitors.
My combined experiences in customer service and tourism have instilled in me a strong work ethic, adaptability, and the ability to thrive in team environments. I am eager to apply these skills, providing exceptional support to busy professionals and entrepreneurs, helping them achieve their goals and maximize their productivity. With my strong work ethic, attention to detail, and dedication to delivering high-quality work, I am confident in my ability to contribute as a reliable and proactive Virtual Assistant.
University of San Jose-Recoletos
University of Cebu
- Responsible for picking up tourists from their hotels or airport.
- Coordinated with contacts at various tour destinations to confirm schedules and make necessary arrangements.
- Ensured the timely and efficient movement of tourists between locations, adhering to the tour schedule.
- Facilitated smooth and seamless hotel drop-offs for the tourists, ensuring their comfort and satisfaction.
- Responsible for the safety and security of guests' personal belongings, including wallets, gadgets, and IDs, by securely storing them in a safety box during swimming activities.
- Utilized tools such as Google Translate for effective communication with guests who couldn't speak English.
- Managed the budget for various tour expenses, including entrance fees, meals, van rentals, gasoline, and driver's payment, ensuring efficient financial management.
- Preparing weekly reports on tours and budgets, ensuring accurate documentation and reporting.
- Conducted thorough checks of the guest list and tour packages to prepare our schedule for the next week, and assigned bookings and responsibilities to fellow tourist guides.
- Received income calls from customers and addressed their inquiries, concerns, and technical difficulties in a courteous and professional manner.
- Provided excellent customer service by actively listening to customers, understanding their needs, and offering effective solutions to enhance their subscription experience.
- Handled billing inquiries, processed payments, and assisted customers with subscription changes or upgrades.
- Troubleshoot technical issues, such as signal interruptions or device malfunctions, and provided step-by-step guidance to customers to resolve their problems.
- Effectively utilized sales techniques to identify opportunities for upselling or cross-selling additional services or products.
- Strived to meet or exceed performance goals, including customer satisfaction metrics, call quality, and sales targets.
Performing admin tasks to support business operations, including scheduling, file management, and meeting coordination.
Creating visually appealing designs, conveying messages effectively.
Inputting and organizing data accurately, ensuring confidentiality.
Conducting thorough online research, gathering valuable information.
Interacting with customers, addressing inquiries promptly, ensuring satisfaction.