2007
Bachelor of Science in Information Technology
Saint Paul University Quezon City, Philippines
More Info About Me
With over 8 years of experience in the IT industry, I am a passionate and dedicated professional committed to continuous learning and growth. My expertise includes exceptional organizational skills, a keen eye for detail, and the ability to excel in multitasking. I am eager to leverage my strengths in time management, flexibility, and adaptability to tackle complex challenges. Known for my problem-solving abilities, effective communication, and capacity to perform well under pressure, I am driven to contribute positively to any team or project.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2022
Prokids PH online Shop (owner)
(Blank)
Respond to all customer concerns and question via chat and email
Handling all aftersales inquiries
Process payments
Product research
Managing social media both Facebook Business Page, Facebook Marketplace and Instagram.
Managing Shopee and Carousel accounts
Handling the marketing and promotion side of the business
Logistic booking and scheduling
2011
-
2013
HEWLETT-PACKARD ASIA PACIFIC (HONGKONG) LIMITED (Makati City, Philippines)
(Messaging and Collaboration Engineer)
• Participate in Messaging software installation, service builds, server migration, and
consolidation
• Messaging monitoring and troubleshooting including mail queue and routing, server
availability, SMTP, server tasks, disk space, and server logs
• Messaging server software fix packs and patches
• Retire and decommission applications and servers
• Conduct incident trending, root cause analysis, recommend solutions and document resolutions
in the known-error database
2010
-
2011
ANTASIS PTE LTD (Singapore, Singapore)
(IT Helpdesk Customer Service Officer)
• First point of contact for customer’s complaints and feedback.
• Provides technical support via phone and email (using "Rightnow" (CRM tool)) for Iomega products
• Handles incoming inquiries and reservation for Singapore Civil Defense Force (SCDF)
nonemergency ambulance
• Provides after-office hours sales support for Element14 customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.