BS Business Management
STI College Las Piñas
- I'm experienced in using Jasper (AI copywriting tool), SurferSEO, Grammarly, MS Office tools, Google Workspace, and Canva.
- Experienced handling a team of 4 people as an SME of the Customer Support team.
- Can work under minimal supervision.
- Team player and values communication within the company.
STI College Las Piñas
Writing product descriptions and blogs using Jasper AI.
- Answered customer emails in both Walmart and Amazon using Teamwork Desk.
- Updated the shipping status of the orders.
- Managed returns and refunds.
- Processed orders and order replacements.
- Checked voicemails from the customers using CallRail.
- Managed social media accounts (YouTube, WordPress).
- Processed receipts for the client’s sales using Quickbooks.
- Edited WordPress content from YouTube video to blog post.
- Assisted the client on his daily tasks.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.