1992
Bachelor of Science in Mechanical Engineering
De La Salle University
More Info About Me
Confident, creative and has excellent project management skills acquired from my more than Sixteen (16) years exposure to the Call Center/BPO industry. An employee who has developed an exceptional work ethic and unparalleled commitment and has a highly competitive outlook. Has proven ability to face challenges head on based on sound decisions and business ethics.
My Skills and Competencies
E-Commerce
Data Entry
Order Manager
Project Manager
Certificates
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My Experience and Education
2020
-
2022
Access Healthcare Services Manila, Inc.
(Project Manager Client Services)
Responsible for implementing, supporting and training client services offering for new clients. Through remote support using a predetermined project plan, oversee the direction, coordination, execution, performance and completion of project task to ensure a timely and successful go-live. Managed project and responsible for fully documenting project milestones as well as the risks and any unresolved issues for each project . Also, responsible for remaining up to date on all processes and functionality related to the onboarding stages and client system.
2010
-
2020
Alorica
(Order Manager)
Order Management- Coordinates the day project lifecycle of various products; Provides support for clients and ensure that service commitments exceed client expectations while adhering to corporate and departmental policies and procedures; Reports to the Area Manager, Director Manager, Sales Managers, Vice Presidents and clients regarding the progress and issues related to the projects; Retrieve reports from previous day's orders to verify accuracy and completeness of project information; Complete customer status calls at various milestones (touch points) throughout the project lifecycle to ensure that the project is completed within the required timeframe; Manage escalations; Works directly with the Provisioning Team/Assemblers/Technicians/Engineers in any issues regarding Circuit; Client Satisfaction- Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that company is providing.
2008
-
2010
WEST Contact Services Inc.
(Technical Support Representative)
Assist mobile subscribers regarding their mobile concerns; Activate/disconnect mobile phones; Explain billing concerns/process payments over the phone; Discuss different plans that suits their needs.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.