2011
Bachelor of Science in Marine Transportation
Palompon Institute of Technology
More Info About Me
I am Tiniel 'Tim' Veran, a committed employee who loves good working relationships. Despite my inexperience in the freelance world, I possess traits that will surely help me succeed in this role.
I have 6 yrs Experience in Technical helpdesk/Service Desk and 4 years in Customer service.
We carried out a number of activities in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) companies where I once worked, including troubleshooting, customer assistance, back-office work, and quality assessment. We use Microsoft programs like Word, Excel, and PowerPoint for reports and presentations.
I was interested in finding out more about freelancing after opting to quit the BPO sector, particularly data entry and online bookkeeping. I enrolled in the PRO VA course (https://www.facebook.com/provaph/) as a general virtual assistant and learned a lot. I am experienced in the tasks or responsibilities you may ask me since I am competent in data analysis. You'll receive an unexpected breadth of services if you engage me. I am a reliable and creative person, I am very dedicated, hardworking and self-motivated. I am committed in completing any task assigned to me and eager to learn to develop my skills. thus I have big expectations for our future together.
Soon, I hope to communicate with you.
My Skills and Competencies
Service desk Analyst
Data Entry
Technical helpdesk Analyst
Customer service specialist
Online Bookkeeping
Certificates
×
![]()
My Experience and Education
November 2022
-
March 2023
Selectricity
(Business Admin and Tech Support)
Contacts retailer for possible offers for Small to Large businesses clients electricity rates.
Assist and provide the terms and agreement to the Clients electricity offers from the retailers.
Gather necessary information for the clients and retailers.
July 2022
-
October 2022
Powertech Technology Inc.
(Technician)
Performs hardware and software troubleshooting of TOWA machines
Do quality check of finished products
Replaces machine parts and peripherals
Perfoms daily routine maintenance of TOWA machines
2021
-
2022
Webhelp Philippines Inc.
(Technical Helpdesk Analyst)
-Provide technical support for Remote Desktop (Windows OS), POS systems and back office servers to McDonald's US Managers and for on-site technicians.
-Provide support for hardware and software install.
-Perform end user's password reset and account unlock into the Active Directory.
-Provide support for issues with sales and inventory reports.
2020
-
2020
Optum Global Solutions Inc.
(Technical Support Analyst)
-Provide support for issues with O365 Suite applications, Word, Excel, Powerpoint, Teams, Sharepoint, OneNote,OneDrive and Outlook
-Provide support for newly set up accounts and devices. e.g Setting up login credentials, transfer files from old device to new device.
-Password reset for windows and smart card credentials, Access to software for client tools.
-Install approved software and applications.
-Assist in VPN issues, internet connection issues, hardware and software.
-Troubleshoot issues with softphone applications and hard phones. e.g VCC softphone, Genesys softphone, Avaya One X, Interaction desktop and Cisco IP Phones
2016
-
2020
Atos Information Technology Inc.
(Technical Helpdesk Analyst)
-Provide technical support for Remote Desktop (Windows OS), POS systems and back office servers to McDonald's US Managers and for on-site technicians.
-Provide support for hardware and software install.
-Perform end user's password reset and account unlock into the Active Directory.
-Provide support for issues with sales and inventory reports.
-As a mentor, I assist colleagues and new hires for any inquiries and approval of any escalation needed. Also helps in consulting with L2 for priority 1 concerns.
2015
-
2016
24/7 Customer Philippines Inc.
(Customer Service Representative)
With Optus Account, an Australian based mobile telecommunication company. We assist customers with their mobile plans, we help them about billing, sales, and technical support and retention.
With Time Warner Cable Account, an US based cable company. We assist customer handling billing, sales, and technical support for cable, internet and home phone services.
2013
-
2015
West Contact Services Inc.
(Technical Service Representative II)
Under Comcast account, an US based cable company. We Assist customers with their cable, internet, and home phone services. Handling billing, sales, and technical support.
2013
-
2013
Affiliated Computer Services
(Technical Services Representative)
Under Time Warner Cable Account, an US based cable company. We assist customer handling billing, sales, and technical support for cable, internet and home phone services.
2012
-
2013
Startek International Limited
(Customer Service Representative)
Under Comcast account, an US based cable company. We Assist customers with their cable, internet, and home phone services. Handling billing, sales, and technical support.
2012
-
2012
Skyway O&M Corporation
(Toll Teller)
- We collect payments from patrons.
- Ensuring all patron are served with the best customer service that we can offer and as fast as possible with no errors.
My Services
Customer Service Specialist
Assisting customer with a Superb customer service experience.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Technical Helpdesk Analyst
Provides technical assistance to client regarding computer related issues.