2015
Bachelor of Science in Hospitality Management
University of San Jose-Recoletos
More Info About Me
Hello! I'm a dedicated virtual assistant and social media manager with a passion for helping businesses thrive in the digital world. With over 4 years of experience in the hospitality industry, I've honed my skills in customer service, time management, and attention to detail.
As a Virtual Assistant, I specialize in providing top-notch administrative support, handling emails, and managing tasks efficiently. On the social media front, I tailor strategies to your brand's voice and goals, creating significant outcomes and audience relationships from content creation to community engagement. I'm a detail-oriented and self-driven person with a commitment who values quality results.
Let's connect today!
My Skills and Competencies
Customer Service and Admin Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
Present
Freelancer
(Social Media Manager)
•Develop and implement a social media strategy
•Create high-quality, engaging content for
social media channels
•Manage and schedule content across various
social media platforms
•Monitor social media conversations and engage
with the audience
•Analyze social media data and track key metrics
2022
-
2023
Freelancer
(Virtual Assistant)
• Perform remote clerical and administrative tasks
• Managing email correspondence and
submit reservation requests
• Modify existing reservations
• Confirm reservations via email on the portal
• Respond to customer queries related
to client’s product/services
• Prepare travel itineraries, booking restaurants,
assist with events
• Update Google Calendar and Google Sheets appropriately
• Data entry into Google sheets for expense tracking
• Online research and data collection using spreadsheets
2019
-
2021
Plaza Premium Group - Allways
(Guest Service Supervisor)
▪ Greet the guests and ensure a seamless, hassle-free arrival
▪ Offer assistance and meet and greet services for travelers whether in arrival, transit and departure
▪ Pick up from the gate to immigration, assist with the bags to the drop-off point
▪ Escorts guests to transfer point; checking luggage, flight tickets, providing information about the transfer, including Airport Lounge if relevant
▪ Supervise Meet and Greet Team
▪ Schedule meetings and appointments
▪ Do monthly reports and shift roster
2018
-
2019
Plaza Premium Group - Aerotel
(Front Desk / Guest Service Officer)
▪ Greet, communicate with and welcome guests.
▪ Answer all the customers' questions and address complaints
▪ Answer all incoming calls, redirect when needed
▪ Prepare and manage outgoing mail and check, sort and forward emails
▪ Monitor office supplies and inventory
▪ Keeps management informed by reviewing and analyzing special reports; summarizing information
2015
-
2018
Mandarin Plaza Hotel
(Reservations / Telephone Operator)
▪ Handles all online hotel accounts for reservations & review comments
▪ Make note of the accommodation booking over the phone.
▪ Answer inquiries regarding hotel services and registration by email, telephone, fax and in person providing information about services available and responding to guest complaints
▪ Sold room reservations and made changes to existing reservations
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Maintain a professional manner and handle questions, complaints, or additional services to preserve customer loyalty.
Photo Editing
Identify relevant images and edit photos to make them more appealing, and arrange in a suitable layout.