2001
Bachelor Of Science in Information Management
University of Negros Occidental Recolletos
More Info About Me
Energetic Customer Service Representative with 14+ years of experience in resolving complex Customer inquiries. Passionate about building strong customer relationship, driving brand loyalty, and increasing customer engagement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Comcast Corporation
(Retention Specialist)
Providing support for customer calling about billing charges. Correct lscrepancies on customers biling statements and research customer billing Situations as necessary. Attempt to retain customer's services as necessary.
2020
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2021
Better Day Loans
(Loan Originator)
Doing outbound calls using the leads provided. offer possible customer to apply tor personal loan. Research applicants financial status, references, credit history and evaluate their ability to repay the loan. Complete related documents. Recommend the approval or rejection or loan application.
2012
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2020
Comcast Corporation
(Customer service Representative)
-Providing technical support services for internet, cable and home phone.
-Promotes products and services and makes recommendations that meet customer needs. Demonstrate functional skill in communicating and explaining basic account information with focus on first call resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.