Hi. I’m Theresa. I specialize in product research, reviews and development . I am currently the Product Specialist and Trainer of Grimalkin Corporation’s Xiaomi Authorized Stores here in the Philippines. I’m primarily responsible for staying up to date on Xiaomi and competitor products for both smartphones and ecosystems. I also conduct a thorough review and analysis of new products, as well as identifying key selling points, benefits and product spiels. Furthermore, I prepare and deliver product material, product presentations and demonstrations as needed to support knowledge sharing and learning. I am also in charge of updating the product line-up deck and informing relevant departments about the new products.
Pamantasan ng Lungsod ng Maynila or University of the City of Manila
o Be the subject matter expert and stay up to date on Xiaomi products and competitors’ products for both smartphone and ecosystem.
o Do an intensive review and analysis on new product/s.
o Create product analysis report including competitor’s analysis.
o Identify key selling points, sales edge and spiels for products.
o Update the product line-up deck and inform necessary departments for the new product/s.
o Prepare and deliver product material, product presentations and demonstrations as needed to support knowledge sharing and learning.
o Create and maintain product FAQs, guides and documentations.
o Assist customer inquiry regarding Xiaomi products, gain understanding of customer experience, identify and fill product gaps and generate new ideas to improve customer experience.
o Maintain manpower listing for all Xiaomi Store and Kiosk nationwide and set target manpower for new upcoming stores.
o Filter and interview potential retail sales personnel in coordination with the Human Resource Department.
o Schedule training/s for newly hired store personnel.
o Conduct in-store training and/or online training for newly hired store personnel highlighting the Xiaomi Store Culture, Guidelines for Store Operations and providing basic product knowledge.
o Provide training assessment which includes proper coaching for sales spiels and product demonstration.
o Set designated store assignment for newly hired personnel.
o Master knowledge of the products and services offered by the company to the clients.
o Protect the company’s image and interests at all times.
o Look for prospective clients and sales leads, develop and maintain beneficial business relationships.
o Prepare presentations, sales materials, proposals, project costing and contracts.
o Present and sell products and services offered by the company to existing and potential clients.
o Ensure quality and consistency of products and services offered by the company to clients through coordinating deliveries, checking, follow-up during implementation as well as after sales.
o Prepare action plans by identifying specific targets and projecting goals.
o Prepare a variety of status report, including activity, closings, completion, follow-up.
o Ensure that all expenditures for projects are justified.
o Promptly identify and resolve client concerns.
o Communicate new product and service opportunities, special developments, information, or feedback to the appropriate company departments and/or personnel.
o Coordinate with the necessary company departments and/or personnel to accomplish the work required to close sales.
o Develop and implement special sales activities to generate sales.
o Follow-up collection of payment in coordination with the Finance Department.
o Master knowledge of products and services offered
o Master knowledge of sales admin process
o Assists in promoting products and services offered by the company
o Prepare marketing materials and other marketing collaterals in events
o Random checking of Sales Invoices
o Attend to walk-in clients concerns and queries
o Answering phone and mail inquiries
o Encoding and filing of Purchase Orders, Delivery Receipt Copy and Sales Invoice
o Prepare and attach necessary internal documents for closing of sale
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