I've always believed that progress necessitates consistency and a defined goal in every task. I appreciate giving my whole concentration to developing outputs and ensuring that at the end of the day, I can finish my tasks. I worked for the BPO industry in several capacities, including Customer Service Associate (Chat, Phone, and Email Support). My background in BPO has allowed me to adapt to a variety of work environments and management styles. I decided to change careers to pursue my passion of being a Graphic Designer, Social Media Manager, Data Entry Specialist, and Professional Virtual Assistant who can work independently. I take the initiative to complete tasks that I believe will benefit the company and to suggest improvements and innovations along the way. I am a man who values integrity, honesty, and responsibility, which I believe is the essence of being a person - not just a virtual assistant.
Bataan Peninsula State University
◉Graduated Dean's Lister
Interface with customers via inbound calls who have questions or concerns that require additional support. Achieve specific support and resolution on every call. We also schedule their flight as requested.
★ Developing, implementing, and tracking the social media strategy in order to raise brand awareness, improve marketing efforts, and boost sales.
★ Implementing content strategy on social media platforms to interact with the public.
★ Analyzing engagement data, recognizing trends in customer interactions, and developing digital initiatives to build community online are among their responsibilities.
★ Converting paper forms into computer files or databases.
★ Entering consumer data into an electronic format and preparing spreadsheets with big amounts of figures.
★ Listen to the issue and problem of the customers and provide accurate resolutions.
★ Responds to customers inquiries by understanding inquiry.
★ Provide information about products and services.
★ Greet customers, rings up their purchases, ensure that they have found what they are looking for.
★ Promote sale items and other relevant products to round out their sales.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Understands how to categorize, sort, and manage the client's schedule and objectives.
Manages administrative support duties that assist clients in organizing their personal and business needs.