Blank Year
BS Commerce Major in Business Administration
University of Santo Tomas
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2015
-
2023
Transcosmos Asia Philippines Inc.
(Corporate Quality Supervisor)
Created QM for the company. Manages Quality Analyst per account. Provide the client and/or Operations with necessary “line-of-sight” in managing the metrics via reporting to analytics to recommend appropriate process improvement techniques. Plan, develop and implement strategies for performance management and personnel development to meet organizational goals within agreed budget and timelines. Innovate strategies and solutions for Quality, most specially for newly acquired accounts.
2008
-
2015
IBM Business Services Inc
(1st Line Operations Manager)
Support HR Process for a US company. Manages 10 Agents, 2 SME, 1 QA.
2005
-
2008
Sitel Philippines
(Customer Service Representative)
Answer Inbound calls and assist customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.