2012
Bachelor of Science in Nursing
University of Perpetual Help System DALTA
More Info About Me
A Corporate Employee
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2025
Banking and Financial Services Company
(Financial Crimes Investigator)
Conducted comprehensive fraud investigations across credit card accounts and applications, performing high-volume data analysis and entry while maintaining 99% accuracy in transaction pattern identification and documentation. Managed detailed financial record-keeping, account reconciliation, and regulatory reporting processes, ensuring precise data management and compliance standards. Utilized advanced research methodologies and database management systems to generate investigative leads, compile client profiles, and produce actionable intelligence reports for stakeholders and regulatory agencies.
2015
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2017
Convergys Philippines Services Corporation (now Concentrix)
(Customer Service Representative / Supervisor / Escalations)
Managed high-volume customer inquiries including billing disputes, payment processing, and account extensions while providing exceptional customer service and conflict resolution. Successfully de-escalated challenging customer situations, rebuilt client relationships, and delivered optimal solutions through effective problem-solving and resource utilization to ensure customer satisfaction and retention.
2013
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2013
Southeast Asian Medical Center Incorporated
(Registered Nurse)
Provided comprehensive direct patient care in general ward setting, conducting patient admissions, assessments, and orientation to hospital policies while delivering evidence-based nursing interventions to ensure optimal patient outcomes. Maintained accurate documentation, ensured regulatory compliance, and provided patient education to support continuity of care and promote patient safety and comfort.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.