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Bachelor of Science in Hotel and Restaurant Management
Columban College
More Info About Me
I am 26 years of age. I have 6 years experience of working in BPO companies. I have knowledge in handling Social Media accounts and Facebook/ Instagram Ads. I would really love to enhance my skills and gain more knowledge on the field. I am well-organized, self-motivated person that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth to those around me. My goal is to help your business boost and run smoother.
Let's chat about how I can level up your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
Aug 2019
-
May 2022
Freelance
(Social Media Manager)
• Running advertisements and promotions for Facebook and Instagram
• Creating and managing Facebook Page
• Posting
• Responding to queries
2020
-
2022
TDCX
(Client Service Associate)
• Concierge Support for the one of the largest Social Media platforms
• Responsible in providing account details of clients
• Reviewing ad results
• Caters to clients’ issues like
a. disabled user profile, advertising account, Page, IG account, and Business Manager
b. Page name change
c. Page merging
d. Page and IG username change
e. Rejected ads
f. Ad results discrepancies
g. Creating Campaigns
h. Processing Payments
• Reviews rejected FB and IG shop
2017
-
2020
Alta Resources Philippines
(Customer Service Representative)
• Healthcare account (BlueCross BlueShield of Texas, Illinois, Montana, and New Mexico)
• Receiving average of 40-50 calls daily and follow-up emails
• Account maintenance of members, processing payments, finding accredited hospitals, doctors and specialist
• Financial account (CFNA) (a private labeled US based credit card bank for automotive services)
• Inbound and outbound calls average of 50-60 daily
• Billing specialist
• Processing payments and refunds
• Responsible in reporting lost/stolen credit cards
• Finding accredited automotive shops
April 2020
-
May 2022
Freelance
(Facebook Ads Manager)
• Creating Facebook advertisements
• Analyzing ad results
• Managing ads (budget, duration, audiences, images and videos, caption)
• Boosting posts from Facebook Page
• Scheduling posts
January 2021
-
April 2022
Freelance
(Content Creator)
• Creating graphics/content
• Photo and video editing
2016
-
2017
Telus International Philippines
(Technical Support Representative)
Assist clients via phone, chat, and email.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.