2011
BS Hotel and Restaurant Management
Central Philippine University
More Info About Me
Hi! My name is Tanya Isabel Javier. I’m here to help you stay organized and make your life easier. I have a bachelor’s degree in Hotel and Restaurant Management. I’ve decided to do a career shift as I realized that I’m more productive, focused and happy working from home during a hybrid set-up with my previous jobs due to pandemic.
I can make use of all my learnings and skills as your virtual assistant with my overall experiences in big companies. I'm eager to learn new things and determined. If I want something, I see to it that I achieve it since I'm a type A personality (the go-getter type). Feedback about me is that I provide excellent customer service. I even had an award for VOC (voice of the customer) of the month during my call center/BPO days. I'm great at handling VIP clients for both government and private sectors in my field sales jobs before. I have leadership skills, organizational skills, problem-solving skills, negotiation skills, computer skills, interpersonal skills, communication skills, customer service, research and admin tasks, . I’m also good at building rapport to gain loyalty and retain customers since I love building strong business relationships with clients or customers.
I’m very passionate about whatever I do since I always wanted to excel and learn more for my personal and professional growth. I'm a fast learner and always eager to learn. I can work independently as all my direct superiors/managers never micromanaged me since they know how I work and told me I have high standards for myself that's why I get stressed too much and I'm the only one pressuring myself to get great results especially when hitting sales quotas in my previous jobs.
Outside of work, I am a fur mom to 2 dogs. I love going to the gym, biking, swimming, singing, dancing, and spending quality time with my family and friends.
My Skills and Competencies
Technology-Savvy
Communication
Customer Service
Multitasking
Accuracy And Attention To Detail
Data Entry
Appintment Setter
Graphic Designer / Video Editor
Certificates
My Experience and Education
2024
-
2025
TTEC
(Customer Service Representative)
• Received incoming calls from customers of a telco company (Verizon in U.S.)
• Retained existing customers who are about to churn by providing exemplary resolution
to gain their loyalty
• Handled concerns, issues, and complaints regarding customer's billing and handset
• Handled and fixed handset problems (basic troubleshooting)
• Upselling and cross-selling of products
2023
-
2023
Nestle Philippines Inc.
(Nutrition Specialist / Medical Delegate)
• Promoted the assigned products to doctors, midwives, and nurses using the prescribed
sales technique.
• Visited these HCPs based on the assigned frequency.
• Established & maintained good working relationships with Health Care professionals in
the assigned territory.
• Sales & promotion of products (i.e. detailing, product presentation, medical event activities, etc.)
2021
-
2022
Stradcom Corporation
(I.T. Sales & Marketing|Auxiliary Operations Officer - Region 7)
• Ensured that excellent relationships with the client and interconnecting agencies, both private and government, are maintained and enhanced through regular communication and timely action on concerns.
• Ensured that daily production reports of each respective agency and private entities in relation to the project are effectively monitored and that daily forecasted revenues are met.
• Assisted in ensuring the timely collection of payments from existing projects and other initiatives met.
• Acted as a liaison between concerned departments, key project participants and clients.
• Assisted in completing timely project status updates and reports to management, clients, and third-party contractors.
• Monitored the day-to-day operations of the assigned projects to ensure that the highest level of client satisfaction is met at all times.
• Assisted in the preparation of revenue forecast, budget, plans, strategies, and requirements needed for assigned interconnectivity projects.
• Attended and participated in regular meetings, conferences, and other pertinent events;
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.