2013
BS Business Administration
University of Perpetual Help Molino
More Info About Me
I have worked in the BPO industry for 6 years. Currently working as General Virtual Assistant of a startup real estate company, I love to design through Canva, Loves calligraphy and watercolor painting, I have 1 dog (shihtzu) and 1 lovely cat.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Ron Jones Real Estate
(Admin Assistant / Social Media Manager)
• Email Management
• Social Media Management
• Prepare presentations according to instructions given.
• Lead generation and data entry
• Social media post, newsletters and flyers designer
• Conduct online research as instructed
• Prepare customer spreadsheets and keep online records
• Organize provider’s calendars
2020
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2022
JP Morgan Chase & Co
(Account Specialist - Phone & Chat)
• Provide exceptional internal and external customer service in a professional manner which includes answering phone calls and chat promptly, and responding in a timely manner, both deposit accounts and credit cards.
• Takes inbound calls and chats. Respond to customer service requests using appropriate bank and deposit account/credit card processor systems.
• Maintain high level of product knowledge regarding all consumer and credit card programs
• Understand and comply with bank policy, laws, regulations, complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
2018
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2020
WNS Global Services
(Quality Analyst/ Claims Manager)
• Assessing the quality of the performance of consultants who deal with our insured customers
• Monitor inbound and outbound calls, chats and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
• Assists in developing, creating and implementing call center quality processes and procedures
• Making recommendation for enhancements to training materials as needed to enhance the overall knowledge to product and process
• Participates in design of call monitoring formats and quality standards.
• Uses quality monitoring data management system to compile and track performance at team and
individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Coordinates and facilitates call calibration sessions for consultant/ agent
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review
• Coordinates with Training department for certifying newly hired agents
• Perform other duties as assigned
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.