2015
Bachelor of Science in Tourism Management
De La Salle Lipa
More Info About Me
Sy is my nickname. I am 28 years old and have worked in the hospitality industry for the past five years. My first day as a Front Office Associate, I never imagined I'd be dealing with foreigners; I'm frightened and palpitating, worried that my guests won't understand what I'm saying or my grammar. Realization showed me that if you deliver well and communicate effectively, people will understand. That is how I develop my communication and customer service skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Lub d Philippines Makati
(Front Office Supervisor)
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Assist and guide the front office staff through their daily duties and responsibilities
Manage reservations and room availability
Ensure accuracy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Handling calls, inquiry and emails
2017
-
2019
Lub d Philippines Makati
(Front Office Associate)
Checking guests in and out.
Receiving and managing reservations.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered by the hotel.
Providing guests with information about the hotel.
2015
-
2017
Nissan Car Lease Philippines Inc.
(Transport Associate)
Organizing transport services for guests at their request
Responsible for checking guests in and out of the hotel
Performing administrative tasks such as managing bookings
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.