2024
Bachelor Science of Accountancy (Undergraduate)
Philippine Christian University
More Info About Me
I am a senior quality evaluator with a strong foundation in quick learning and presentation skills. I am highly organized, detail-oriented, and proficient in Microsoft tools. In my first job, I gained experience as an agent handling inbound calls, while in my current role, I started as a chat support agent. Within just two months, I was promoted to my current position as a senior quality evaluator. This progression highlights my eagerness for growth, adaptability, and ability to learn quickly.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
My business
(Social Media Management)
Developed and executed strategies to grow and engage a personal social media following
Designed original content and visuals aligned with brand identity
Consistently generated creative content ideas to maintain audience interest and engagement
2024
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2025
Concentrix
(Senior Quality Evaluator)
Analyzes agents’ chats depending on the structured standards from the clients, does daily calibration with Team Leaders to improve agents’ performance, daily readouts with the clients, has been working more with Microsoft Tools.
2024
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2024
Concentrix
(Customer Advisor)
Catered both chats and emails in a Crypto Exchange company working on with inquiries about updates on their account, KYC, Suspicious activities, and etc.
2023
-
2024
Alorica
(Customer service representative)
Worked on accepting inbound calls in a Telecommunication account; Catering to general concerns such as their bill, technical issue, etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Chat and Email Support
Premium quality customer service through email and chat.