2017
Bachelor of Science in Information & Technology
Phinma University of Iloilo
More Info About Me
With 6 years of experience in the customer service field, I have skills in providing exceptional support and ensuring customer satisfaction. My expertise are technical support. Additionally, I am a skilled SEO professional, dedicated to helping businesses improve their online visibility by optimizing their content and boosting search rankings. I thrive in fast-paced environments, leveraging my problem-solving abilities and strong communication skills to create positive experiences for customers and/or clients.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Virtual360
(SEO Specialist)
As an SEO Specialist, I focus on optimizing website content to improve search
engine rankings and drive organic traffic. I conduct thorough keyword research, implement
effective off-page SEO strategies. I stay up-to-date with the latest search engine algorithms and
trends to ensure maximum visibility and online presence. My goal is to help businesses improve
their online visibility and achieve measurable growth.
2022
-
2024
IQOR | Bell Canada
(Level 1 Technical Support Representative)
I offer technical support for modem and router repairs, as well as
troubleshooting WiFi issues, connectivity problems, and TV box functionality. I identify and
resolve hardware and software issues related to modems, routers, WiFi connections, and TV
boxes. Additionally, I assist customers with setup, configuration, and troubleshooting of their
telecommunications equipment. I also address network connectivity challenges, including
internet connection problems and WiFi signal strength issues, ensuring a smooth and reliable
service experience for customers.
2020
-
2022
Teletech | Verizon
(Level 1 Technical Support Representative)
I provide technical support for modem and router repairs, troubleshooting WiFi
issues, connectivity problems, and TV box functionality. I diagnose and resolve both hardware
and software issues related to modems, routers, WiFi connections, and TV boxes. Additionally, I
guide customers through the setup, configuration, and troubleshooting procedures for their
telecommunications equipment. I also address network connectivity problems, including
internet connection issues and WiFi signal strength concerns, ensuring customers have a
seamless experience with their services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.