2023
Bachelor of science in agroforestry
Caraga State University
More Info About Me
Persistent, organized and a detailed-oriented. A highly driven virtual assistant seeking to enhance my skills set and knowledge to contribute to the organization overall efficiency and increased productivity. Excellent communication skills with 2 years of experience as a Customer service representative. Efficient in working independently and on a team
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
IQOR
(CUSTOMER SERVICE REP)
Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.
Resolve product or service issues by clarifying the customer's complaint, determining the cause of the
problem, and selecting the best solution.
Escalate unresolved issues to appropriate departments or senior staff when necessary.
Maintain a through understanding of company products, services, and policies to provide knowledgeable support.
Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
Stay updated on product and service changes and new features.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.