2012
Bachelor of Science in Office Administration
University of Caloocan City
More Info About Me
I am a highly motivated and ambitious individual with a passion for achieving my goals and making a positive impact in the world.
I received my Bachelor's degree in Office Administration from the University of Caloocan City with units of Teaching, where I gained a strong foundation in office organization and education. In my previous Business Process Outsourcing company, I was responsible for maintaining consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.
Throughout my career, I have developed a range of skills that make me an effective and valuable team member. I am proficient in data analysis and visualization tools, and I have excellent communication and interpersonal skills that allow me to collaborate effectively with others. I am also a quick learner, adaptable, and able to work well under pressure. Outside of work, I enjoy watching movies, doing household chores and cooking my favorite food. At times, I do jogging and exercising.
I am excited about the opportunities and challenges that the future holds and am committed to continuous learning and growth. In summary, I am a driven and well-rounded individual with a strong educational background, professional experience, and diverse interests and hobbies. I am confident that I can contribute positively to any team or organization and am excited about the potential for new opportunities in the future.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
TaskUS Chateau Ridiculous
(Teammate)
-Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.
-Identifying safety issue of a particular contact and route it to the right department.
2014
-
2016
Concentrix
(Customer Care Specialist)
-Adhere to metrics such as recording document per hour and quality.
-Assure that all information’s are write down.
2013
-
2014
SM Novaliches (Shopping Center)
(Customer Service Assistance)
-Keep records of customer transactions, issuing invoices, handling complaints, and answering to queries of customers, as well as actions taken.
-Check to ensure that appropriate changes were made to resolve customers’ problem.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.