2012
Bachelor of Science in Nursing
University of Bohol
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Amazon Operations Services Philippines Inc
(US AMERICAS Executive Customer Relations)
Serves as the highest point of escalation for frontline Customer Service in the US. Also support VPs, Executive, Sr. CS Leaders, Legal, PR and Social Media Intervention.
2016
-
2018
Convergys Philippines
(Quality Assurance Analyst)
● Monitors, evaluates and / or audits sampling of inbound/ outbound calls and other contact methods.
● Support Management focus on review of key drivers, metrics and operational processes (including training)
that drive balanced scorecards and count profitability goals.
2015
-
2016
Convergys Philippines
(Program Ready Trainer / Team Leader Trainee)
● Supported the transition of trainees from training to production environment, ensuring competency levels
meet business needs.
● Responsible for day-to-day supervision of a group of call center associates including work and attendance
monitoring in accordance with organization policy and applicable legal requirements. Ensure service
delivered to our customers meets Key Performance Indicator (‘KPIs’). Identify performance related issues,
develop an action plan for improvement, and implement corrective action, up to and including termination of
employment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.