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Hotel and Restaurant Management (HRM)
University of San Carlos
More Info About Me
I'm passionate about personal growth and eager to learn new skills. I have been working in customer service in the BPO industry for a couple of years now. My hobbies are cleaning and organizing, you'll also find me active at the gym or going for a run.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Metrics Call Services
(Service Support Officer / VA)
Address customer inquiries via social-media/chat/email/phone. Assisted customers with purchasing and returning items on Shopify, Gorgias Emails, and Limelight.
2017
-
2019
Concentrix Mactan
(Customer Service Representative)
Address customer inquiries via phone. Assisting customers with tracking and returning their orders.
2016
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2017
The Results Company
(Technical Support Representative)
Assisting customers with technical issues with their remote and television.
2014
-
2016
Teletech Company
(Customer Sales Representative)
Assisting customers to have Internet and phone providers. Address customers about their bills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.