2011
BS Mass Communication Major in Broadcasting
College of the Holy Spirit Manila
More Info About Me
I'm Suzie, 36, with nearly 12 years of BPO experience. I aim to be a Virtual Assistant to balance work and family time. My skills in multitasking, admin work, and time management ensure I deliver quality results efficiently.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
ALVA JR MERCHANDISING –Marikina City
(Admin Officer)
Job Description:
Provides essential support to ensure the efficient operation of an office environment.
Handle a wide range of administrative tasks, including managing office supplies, coordinating schedules, and maintaining records.
Job responsibilities:
Interviews new hires
System Support
Responding to emails, inquiries and disseminating information within the organization.
Coordinating meetings, appointments, and travel arrangements for staff.
Expense reporting and budget management
Coordinating with suppliers for ordering.
Addressing administrative issues and finding solutions to keep the office running smoothly
Essential Skills:
Proficiency in using Office software, equipment, and communication tools.
Ability to identify and resolve administrative issues efficiently.
Able to manage multiple tasks, prioritized effectively and maintain a structured work environment.
2021
-
2022
GUS PHILS –Quezon City
(Student Support Representative/Arden Interviewer)
Job description:
To communicate with enquirers and potential students through Live Chat and answer any questions, provide information and advice regarding the courses available, guiding visitors through their online application.
Job responsibilities:
To answer students queries via chat
To provide keen details in every concern
Respond to email request/follow ups from students and managers
To interview upcoming students for each intake, decision maker on qualified students
Performed support function to new joiners of the team as a floor walker and additional resource for training
2019
-
2019
IFIVE – Pasig City
(Medical Records Quality Assurance)
Job description:
Ensures accuracy and completion of charts, responds to requests for clinical information from internal and external customers, assists in the assurance of departmental regulatory compliance, and reviews and assists in resolving clinical staff error
Job responsibilities:
Ensures accuracy and smooth transition of patients from clinic to other medical provider, law firm and insurance companies
Communicates directly to business clinics thru emails to retrieve medical records, clarify diagnoses and obtain additional
information which is substantial to insurance and law firms
Responds to clinic’s requests and emails within the set turnaround time (TAT)
Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans
Performed support function to new joiners of the team as a floor walker and additional resource for training
2018
-
2019
WNS PHILS - Eastwood QC
(Operations Associate)
Job description:
Manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues
Job responsibilities:
Ensures questions were addressed on a timely manner. Responds to queries related to new policies inquiry, billing
information, payments and amendments
Upsells additional policy coverages and converts policy to a full coverage insurance - under writer’s recommended coverages
Offers other brands within the same umbrella of the mother brand
2016
-
2017
ACQUIRE ASIA MANILA – Eastwood QC - (Blended account)
(Customer Service and Sales & Backend processing)
Job description:
Act as a liaison, provide product and services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
Job responsibilities:
Handles inquiries about product, billing and inquiries via phone, email or chat
Answers incoming calls with courtesy and professionalism in regard to an emergency cases
Maintains excellent client relations by providing accurate response, positive interaction and timely replies and make sure queries were achieved first time resolution
Upsell new products and plans to custom fit the need of the customers based on the information provided on their account
2015
-
2016
THE RESULTS COMPANIES – Cainta Rizal
(Outbound Sales Representative)
Job description:
Generate sales by either cold calling or answering request on a fast-paced environment
Job responsibilities:
Identifies needs and requirements of potential customer’s and present potential products
Make outbound calls introducing products, features and services offered
Convert opportunities to new sales and long-term subscription
Provide after sales support to enhance the customer’s dedication
Upsells newly added or launch products and services
2014
-
2014
VXI GLOBAL SOLUTIONS- Makati
(AT&T Telecommunication Inbound customer service/sales representative)
Job description:
Help customers with complaints and questions, give customer information about products and services
Job responsibilities:
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Upselling additional services and products
2013
-
2014
CONVERGYS – Eastwood QC
(Technical Support - Microsoft)
Job description:
Help customers troubleshoot and answer queries related to anti-virus software
Job responsibilities:
Installation & configuration of a company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Logging the queries of customers and employees
Offers software upgrade
ACHIEVMENTS:
Top agent for the month of December 2016 for perfect QA score and attendance (Acquire Asia)
Consistent 100% QA score from July to September 2019 (IFIVE Global)
Has been part of JETSETTER Top Sellers in The Results Company for the month of February 2016 to July 2016 (The Result
Company)
SKILLS:
Advanced computer proficiency
Knowledgeable in Microsoft Office
Fluent in verbal and written English
CHARACTER TRAITS:
Self-motivated and career driven
Fast learner, critical thinker and capable handling high volume of workload
Team player and excellent interpersonal skills
My Services
Medical VA Appointment Setting
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Book Keeping
Promote companies' products and services by developing copy for websites, social media, marketing materials.