2013
Diploma in Information Technology
Mindanao University of Science and Technology
More Info About Me
I always believe that progress requires consistency and a clear goal in every task. I am fond of creating outputs with my undivided attention and making sure that at the end of the day, I am able to complete my business.
I've been working as a Customer Service Team Manager in one of the biggest online shopping retail sites in the world and as a Global Expert.
My responsibilities include supporting aspects of sales, marketing and customer service departments. My background includes extensive skills in Microsoft Office, Google Docs and Outlook to do Admin tasks while providing outstanding customer service.
In addition to my technical abilities, I have developed strong interpersonal skills by communicating daily with individuals from various backgrounds and personalities. These experiences have made me confident and enhanced my communication skills by interacting with clients from around the world.
Additionally, I am experienced in using technology to provide great customer service as well as support the technological needs of the staff members within my department.
These skills are valuable assets that I would like to bring to you as a Virtual Assistant.
I am a man who values integrity, honesty, have ownership and taking responsibilities, which I believe are the essence of being not only as a Virtual Assistant but as a person.
My Skills and Competencies
Customer Service
TikTok Ads
YouTube Ads
Facebook Ads Management
Appointment Setter
Cold Calling
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
June 2021
-
Up to date
Freelance
(General Virtual Assistant)
Listing management
Client follow-up
Email marketing
Research
Data entry
Social Media and Database Management
Cold Calling
Lead Generation
2019
-
2022
Amazon Operation Services Philippines Inc
(Customer Service Representative / Team Manager)
Assisting customers to make a purchase
Assisting customers gain access to the account if there's any lockouts
Delivery disputes, refunds transactions
Managing a team
Taking Managerial Escalation calls
Doing Admin Tasks with the use of Google Docs and Spreadsheets, Manage Dropbox, Google Drive and Google Calendar and Outlook.
2017
-
2019
Alorica
(Customer Service Specialist)
Handling Amazon Account in the outsourcing industry
Taking Phone/Chat Email Support
Escalation Calls
Assisting customers to make a purchase
Assisting customers gain access to the account if there's unusual behavior
Delivery disputes, refunds transactions
January 2017
-
June 2017
Global Pacific Technology Inc.
(Administrative Assistant / Data Entry / Time Keeper)
Assists On-boarding Chinese employees on their first day at work
Timekeeping
Do filing reports and daily reports with transactions within the company
Organizing file resources and clients on a daily basis.
April 2016
-
December 2016
Armoured Transport Plus Inc.
(Money Sorter / Admin Cash Logistics)
Sorting money from old to new bills
Checking the money if there are counterfeits
Checking discrepancies from the money bundles
Making sure that there will be no fake money on the bundle notes
May 2013
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August 2015
Local Government Unit of Oroquieta
(Casual Employee / IT Support Tech 1)
Fixing Computer and Laptops
Setting up LAN cable wirings (printers and internet) inside the building
Making soft copy Blueprint for Roadmaps using AutoCAD
Transferring of files from one device to the other Backup and recovery of file
My Services
Customer Service
Answering customer calls, stay updated on product knowledge, defuse irate customers and create lasting relationships.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.