2015
Bachelor of Arts Major in Broadcasting
University of Makati
More Info About Me
I'm an organized, creative, and motivated individual who works well both in a team environment and independently. I'm an excellent communicator, with above-average problem-solving skills. I have a proven track record of success in my previous roles and thrive in highly challenging situations. I'm a quick learner who is eager to take on new tasks and pick up new skills. I'm passionate about the work that I do and have the utmost respect for my colleagues and the company. I have a great attitude and am reliable and trustworthy in any job I'm given.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Sutherland
(Customer Success Manager)
Handling corporate accounts and collaborating with Technical Engineers to help the end clients to provision and configure their Site Administration portals, also giving them a thorough review of their contracts and how to manage their invoices.
2019
-
2020
Concentrix
(Technical Advisor I)
Performing troubleshooting under the account of AT&T by providing effective and efficient to diagnose the root cause to resolve customer's concerns.
2016
-
2019
TTec
(Customer Service Representative Tier III)
Handling escalation and collection in Food Application (Door dash) and managing the payments of Merchants and the customer by conducting follow up and engagement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.