2013
Bachelor of Science in Hospitality and Restaurant Management
STI College
More Info About Me
I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. This passion led me to challenge myself daily and learn new skills that helped me to do better work. I've found balance between work and life. I'm a totally happy person, it comes naturally, I Guess. Moving to the province and leaving the big city gave me a different meaning of happiness, new challenges and it drives me to aspire something new.
I’m a natural leader. I find co-workers usually come to me with questions or concerns even when I’m not in a leadership role because if I don’t know the answer, I’ll at least point them in the right direction.
Professional Skills
Abilities that can help me succeed in my job
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
JP Morgan chase & Co.
(Senior Specialist 1)
• Taking ownership of each customer while empathizing and prioritizing needs.
• Resolving conflicts and managing customer expectations.
• Identifying customer needs and providing appropriate solutions through relationship building.
• Making appropriate decisions quickly and effectively on behalf of the customer.
• Approaching problems logically and with good judgement to ensure proper outcomes.
• Documenting customer account activities thoroughly and concisely.
• Conducting research as needed.
2017
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2019
Accenture Inc.
(Level 12 – Business Process Delivery Associate)
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
2014
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2016
Germantek technologies Corp.
(Sales Manager)
• Hiring, training and providing professional development for a sales team.
• Setting and presenting weekly, monthly and quarterly sales goals for the team.
• Generating reports to track sales and goals.
• Evaluating sales practices and processes to see if they are having the desired impact.
• Building relationships with clients and customers.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.