2023
Business Administration
Southwestern University PHINMA
More Info About Me
I am an ambitious and outgoing individual with a passion for adventure and achieving excellence in every endeavor. Eager to embrace opportunities for growth, I thrive in both leadership and supportive roles within a team. Driven to learn and self-motivated, I bring enthusiasm and a personable approach to all my efforts, focusing on making a positive impact and supporting others.
My Skills and Competencies
Appointment Setter and Lead Generation
Customer Service
Administrative
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Intouch cx
(Ecommerce Specialist)
I improved user experience by optimizing account settings, logins, and navigation, streamlined billing and order processes to boost sales and engagement, provided fast, high-quality support through chat and email, and collaborated with cross-functional teams to enhance platform features and services.
2021
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2024
TechMahindra
(Technical & Customer Service Specialist)
I handled customer inquiries, provided accurate contract and billing information, processed payments, resolved technical issues with landline, internet, and TV services, coordinated engineer bookings, and promptly addressed customer concerns while adhering to company policies and procedures.
2018
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2021
DB Events
(Assistant Event Coordinator)
I assisted in event planning by managing on the day events, on-site coordination, post-event feedback collection, data analysis, and preparing detailed performance reports to inform future strategies and ensure clients satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Customer Service
Dedicated customer service professional skilled in problem-solving, communication, and delivering exceptional support.