2022
Bachelor of Science in Tourism Management
Polytechnic University of the Philippines – Sta. Mesa
More Info About Me
I am graduated with a degree in tourism and amassed nearly two years of invaluable experience within the Customer Service industry and a role of Tour Coordinator. My core principles revolve around elevating customer experiences and quality service, and I am confident that my insights and empathetic approach can contribute value to the company.
Driven by a genuine love and passion for assisting others, I seamlessly integrate these qualities into the fabric of my professional endeavors. I firmly believe that fostering strong partnerships and encouraging collaboration are pivotal to achieving organizational objectives.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
Certificates
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My Experience and Education
January 2023
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November 2023
Abraham Tours Philippines
(Customer Support Specialist and Tour Coordinator)
1. Responding to questions, comments, and complaints related to a specific business.
2. Monitoring bookings, monthly sales reports, and the refund process for customers.
3. Focusing on providing positive customer experiences and enhancing customer relationships.
4. Handling reservation and supplier communication as a tour coordinator.
5. Arranging budgets for tours and managing logistics.
May 2023
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Present
PRU Life U.K.
(Financial Consultant)
1. Responsible for selling products and meeting customer’s needs.
2. Provides income protection, saving plans. Educational funds, and retirement funds.
3. Collaborates with other consultants to bring a great result for the whole team.
June 2022
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January 2023
Dubai National Air Travel Agency
(Customer Service Agent)
1. Provide consistent quality service to customers at any designated area.
2. Extend the same level of service to all passengers at various designated areas, including check-in, gates, transfer desk, special handling, and FMU (Field Maintenance Unit).
3. Ensure that the service aligns with Danta's high standards.
4. Deliver timely and efficient service in accordance with agreed Standard Operating Procedures.
5. Adhere to safety and security standards established by the International Civil Aviation Organization (ICAO) and Local Airport Authorities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Customer Support Specialist
Swift and effective chat support specialist. I excel in problem-solving for a positive customer experience.