2013
Bachelor of Science in Tourism
Our Lady of Fatima University
More Info About Me
Hello, I'm Stephanie Criselle Coleta A. Bogerla, 33 years old. My career journey has taken me on an interesting path. I began as a legal account officer in 2010 but decided to make a change after a year, transitioning to work as a Secretary at a Beach Resort in 2011. Realizing my passion for the tourism industry, I dedicated myself to completing my studies in Tourism. Afterward, I embarked on a new adventure and moved to Abu Dhabi, where I have been living for 10 years. I've been working in a 5-star restaurant situated in the prestigious UAE Global Market Galleria Mall, wearing multiple hats as a cashier, providing exceptional customer service, playing the role of a hostess, and handling some administrative tasks. Alongside my job, I continuously expanded my skillset by taking various short courses. Additionally, I ventured into the world of General Virtual Assistance, Real Estates Virtual assistant learning how to excel in this flexible remote work environment through online courses. Now, I'm ready to embrace a fast-paced work environment where I can apply my degree, skills acquired through short courses, and my rich array of previous experiences.
My Skills and Competencies
Cold caller
Executive assistant
appointment setter
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2021
AL TAYER GROUP
(CASHIER)
• Manage transactions with customers using cash registers
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
2010
-
2010
Arquillo Dela Cruz Law office
(Legal account officer)
• Craft new sales proposals and contract renewals
• Schedule product demos
• Contact customers via email or phone to answer queries or retrieve information about their account
• Update internal databases (CRM) with account details
• Maintain digital and physical records of invoices and contracts
• Address payment issues
• Identify new revenue prospects
2009
-
2009
Evangeline Beach Resort
(Secretary (all around))
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Real Estates Virtual Assistant
Real estates virtual assistant