2014
BSBA major in Marketing Management
Polytechnic University of the Philippines
More Info About Me
Hi my name Ma. Stephanie B. Havana. You can call me Steph. I'm 32 years old and married. I earned my Marketing Management degree at Polytechnic University of the Philippines. I have seven years of experience in social media content moderation and administrative assistance, and three years in customer service industry, combining those I bring a strong combination of communication, attention to detail, and client-focused dedication.
I am a highly motivated individual, proactive, fast learner and team player. I always go extra mile to help my team and the company to reach their goals and objectives. I am also highly adaptable and flexible allowing me to perform in a fast-faced environment. My outlook in life is always look at the brighter side because life is beautiful when you appreciate its ups and downs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2018
-
2025
Accenture-Quezon City, Philippines
(Content Moderator)
Review contents such as videos, news stories, still pictures and political ads to enforce the client’s policies and then use these policies to support the overall Business. Administrative tasks , like creating and sending emails, creating designs in Canva and discussing updates or other project related information within the team.
2017
-
2018
Etisalat - Dubai , United Arab Emirates
(Customer Service Representative)
Assisting customers with their account, resolving their concerns, do basic troubleshooting and face to face selling of postpaid plans, prepaid sim cards, latest cellphones and gadgets to customers.
2015
-
2016
Convergys- Quezon City, Philippines
(Chat Support Customer Service Representative)
Answered customer inquiries via chat and phone regarding products, billing, and postpaid plans. Processed orders, handled transactions, and performed basic device troubleshooting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.