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BS in Agricultural & Biosystems Engineering
Xavier University - Ateneo de Cagayan
More Info About Me
I'm Sofia, and I thrive on taking on challenges and pushing myself to new heights. As the breadwinner, I embrace the weight of responsibility with unwavering dedication and passion in my work. Balancing multiple roles throughout my day, from being a social media manager to handling my own business and serving as a business attendant, keeps me on my toes.
One of my greatest motivations is personal growth. I am constantly developing my skills as a social media manager, always seeking new ways to improve and stay ahead in the digital world. Juggling multiple responsibilities is no easy task, but I tackle each one with tenacity and an unwavering desire to succeed.
I firmly believe that there are no limits to what I can achieve. Setting ambitious goals and fearlessly pursuing them is what fuels me. Through my journey, I hope to inspire others to embrace their passions, work diligently, and strive for greatness. With dedication, passion, and an unyielding drive, I am proof that one can excel in multiple fields and make a lasting impact.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Salon Inspire KC
(General VA & Graphic Designer)
-Manage personal and salon email accounts, ensuring timely responses and organizing messages efficiently.
-Handle Google My Business management, including posting updates, replying to customer reviews, and managing online bookings.
-Design eye-catching graphics for various marketing needs, maintaining brand consistency.
-Build and update websites using content management systems and ensure they are visually appealing and user-friendly.
-Create and maintain landing pages to capture leads and drive engagement.
-Develop and manage Google Forms to collect and analyze data effectively.
-Schedule meetings and appointments, coordinating calendars and ensuring all parties are well-informed.
-Assist in planning and executing email marketing campaigns to engage our audience.
-Perform basic video editing tasks to create engaging content for promotional purposes.
-Conduct research on industry trends, competitors, and customer preferences to support marketing strategies.
2022
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2023
Le Bijou Salon & Spa
(General VA & Graphic Designer)
-Efficiently managing personal and salon email accounts, ensuring timely responses and maintaining organized communication channels.
-Handling Google My Business management, such as posting regular updates, responding to customer reviews, and managing online bookings to enhance our online presence.
-Designing visually appealing and consistent graphics for diverse marketing needs, reinforcing our brand identity and attracting attention.
-Building and updating websites using content management systems, prioritizing an attractive and user-friendly interface while optimizing for search engine visibility.
-Creating and optimizing landing pages that effectively capture leads and stimulate customer engagement.
-Developing and managing Google Forms to collect and analyze data, enabling us to make informed business decisions.
Scheduling meetings and appointments, efficiently coordinating calendars to ensure smooth communication and collaboration among team members.
-Assisting in planning and executing email marketing campaigns, crafting compelling messages to engage and nurture our audience.
-Performing basic video editing tasks to produce captivating promotional content for various platforms.
-Conducting comprehensive research on industry trends, competitors, and customer preferences, providing valuable insights to shape our marketing strategies and stay ahead of the competition.
2021
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2022
Telephilippines - Cagayan de Oro PH
(Customer Service Representative)
As a Customer Service Representative, my role is to deliver outstanding customer experiences. I am responsible for promptly responding to inquiries, addressing complaints, and processing orders with accuracy. I provide extensive product knowledge, building positive relationships with customers and offering personalized recommendations. I actively contribute to process improvement initiatives and maintain detailed records. Upselling and cross-selling opportunities are always on my radar, while strictly adhering to company policies and procedures. With excellent communication skills and a positive attitude, I consistently enhance customer satisfaction and contribute to the overall success of the company. Strong problem-solving abilities and a genuine commitment to delivering exceptional service are at the core of my role.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.